For Current Members
- I’m a member, but I don’t see the member price for events or any membership information in my user account. Why not?
- Why does my user account look different now that I’ve renewed my membership?
- How do I change my annual membership to a monthly membership?
- What if I buy a monthly membership before my annual membership expires?
- When do monthly payments take place?
- When will I receive acknowledgment of my monthly payments for tax purposes?
- Can I change the amount or payment method for my membership?
- Can I give a gift membership with monthly payments?
- What if I need to cancel my monthly payments?
For Current Members
I’m a member, but I don’t see the member price for events or any membership information in my user account. Why not?
Your membership record needs to be connected to your website user account. They might be under two different email addresses. Please call us during business hours (9-5, M-F) at (213) 623-2489 and we’ll be happy to help.
Why does my user account look different now that I’ve renewed my membership?
We launched a new membership system in March 2016 that provides great new services such as automatic renewal and email renewal notices. You’ll also see a new My Membership tab of your user account where you can renew your membership and/or manage your membership preferences.
How do I change my annual membership to a monthly membership?
When it’s time to renew your membership, simply sign into your account, click My Membership, then Renew Your Membership. Choose Monthly as the payment type, then complete the form and checkout. If you don't see your membership info in your account, contact us to connect your account to your membership record (213-623-2489, email@example.com).
What if I buy a monthly membership before my annual membership expires?
Your first monthly payment will take place immediately, but your monthly membership will be considered "pending" until the day your annual membership expires. On that date, your monthly membership will go into effect. Your second monthly payment won’t take place until two months after your monthly membership begins.
When do monthly payments take place?
Your first monthly payment takes place immediately. You can choose when your subsequent payments take place by selecting the day of the month on the membership form. The default date is the 15th of each month.
When will I receive acknowledgment of my monthly payments for tax purposes?
Each monthly payment will appear on your credit-card or bank statement. Early next year (January or February), we will send you a summary of all monthly payments made in the previous calendar year.
Can I change the amount or payment method for my membership?
Absolutely! You can change your monthly payment amount by logging into your user account and clicking the My Membership tab. You can update or change your payment information in the Stored Cards tab of your user account.
Can I give a gift membership with monthly payments?
No; gift memberships need to be annual. However, you can choose to renew your gift next year by selecting “Email renewal notice to me” on the membership form.
What if I need to cancel my monthly payments?
We hate to see you go, but you can cancel your monthly membership payments by contacting us at firstname.lastname@example.org or (213) 623-2489.
How do I buy a membership for more than one person in my household?
Simply create a user account for yourself and add the name of your additional household member in the relevant field on the membership form. You can add another household member to any membership except the $40 annual Individual level.
Your fellow household member can create his/her own user account (for email subscriptions and online transactions), and s/he will be connected to your membership if you add his/her name and email address to the online membership form.